- Undivided
- Posts
- 10 Minutes Revealed They Made Everything 4X Worse
10 Minutes Revealed They Made Everything 4X Worse
How optimizing the wrong thing nearly killed a business (this happens more than you think)
Some time ago, I sat down with a business owner. I asked them a handful of questions. In 10 minutes, I realized they had optimized a department that wasn’t the bottleneck.
In doing so, they made the root problem 4 times worse.
Even though a simple discussion cleared it up, it’s still strikingly easy to get lost in the weeds. It’s a somber reminder that if you solve the wrong problem, you’ll make the original problem worse.
For example:
If you think you need more leads to make more money…
but you’re actually losing money in fulfillment…
Then you’re going to double your sales…
while actually draining your bank account…
When it’s laid out like that, it’s easy to see. Most of us, though, have blindspots.
You need to stay anchored to these questions:
What’s the real bottleneck in our business?
What do we need to do to fix it?
If that’s not where we instinctively go, how do we keep myself on track to fix the root issue?
Solve the root problem.
Solving anything else just makes it worse.